Delivery/Returns

Delivery
If the items you purchase are in stock, my aim is to despatch them to you the next working day. I aim to deliver all personalised and made to order items within 14 days. If I cannot despatch all, or some part of your order, I will contact you as soon as I can to discuss the availability of the items and options for substitute items, refund or likely timescales for fulfillment. I use various Royal Mail services depending upon the items being posted. You will appreciate I cannot take responsibility for any delays once the items have left my possession.

I do not charge for postage and packaging for unframed items in the UK. For UK orders containing a framed item and orders from outside the UK, postage will be charged at cost.

Returns
Under the Consumer Protection (Distance Selling) Regulations 2000 you are entitled to a 7 day cooling off period. If you would like to return the item(s), please do so in writing within 7 working days after you have received your purchase for any reason. Please return it in its original packaging within 14 days of receipt. Please return it with proof of postage, proof of receipt and insurance coverage. The best way to do this is with Royal Mail Special Delivery. When I receive it, providing it's in it's original condition, I will refund you the cost of the order less the postage expenses I've incurred. On the very rare occasion it is lost or damaged in return, it is for you to make a claim against your chosen postage service for a refund of the item.

Cancellation
As for returns, you are entitled to a 7 day cooling off period. If I receive your written notice to cancel your order before it is despatched, I will give you a full refund. If your order has been despatched, please return it in its original packaging within 14 days of receipt. Please return it with proof of postage, proof of receipt and insurance coverage. The best way to do this is with Royal Mail Special Delivery. I will then refund you the cost of the order less postage expenses I've incurred. On the very rare occasion it is lost or damaged in return, it is for you to make a claim against your chosen postage service for a refund of the item.

Commissions/Personalised Items
Before and during the commission process I will email you with drafts and photographs of the work in progress. I will make any changes I can during the process to ensure that you are happy with the work. However, there be a point when I will not be able to make any changes and you will be liable for the cost of the work.