Frequently Asked Questions

I have an idea for a painting - can you paint if for me?
Contact me with your idea, or a picture of something similar and I will let you know if it is something I can do and how I would do it. Before and during the commission process I will email you with drafts and photographs of the work in progress. I will make any changes I can during the process to ensure that you are happy with the work. However, there be a point when I will not be able to make any changes and you will be liable for the cost of the work.

What if I don't like the item I purchased?
Under the Consumer Protection (Distance Selling) Regulations 2000 you are entitled to a 7 day cooling off period (except for comissions and personalised items). If I receive your written notice to cancel your order before it is despatched, I will give you a full refund. If your order has been despatched, please return it in its original packaging within 7 days of receipt. Please return it with proof of postage, proof of receipt and insurance coverage. The best way to do this is with Royal Mail Special Delivery. I will then refund you the cost of the order less postage expenses I've incurred. On the very rare occasion it is lost or damaged in return, it is for you to make a claim against your chosen postage service for a refund of the item. If you have any doubt as to what you should do, then please do not hesitate to contact me. Lisa's Gifts prides itself on the quality of its customer service and I will do all that I can to assist.

Is there free postage and packaging on everything?
I do not charge for postage and packaging for unframed items in the UK. For UK orders containing a framed item and orders from outside the UK, postage will be charged at cost.

Can I use your designs?
Copyright in the whole and every part of this site belongs to Lisa Lyman, unless otherwise indicated, and may not be used, sold, licensed, copied or reproduced in whole or in part in any manner or form or in or on any media to any person without the prior written consent of Lisa Lyman. If there is an item you would like to replicate, please email me and I will be more than happy to discuss the terms, if any.

How do I pay?
I have teamed up with PayPal who process your credit card details securely using a very sophisticated 128-bit encryption mechanism that protects your personal information from unauthorised access. If you choose to pay by this method, at no time are your credit card details passed to Lisa's Gifts. Cheques should be made payable to Lisa Lyman and crossed A/C Payee only and sent here. I strongly advise you not to send cash through the post.

I live outside the UK, how do I purchase your work?
If you are visiting this site from outside the UK your visit will necessarily result in the transfer of information across international borders. By visiting this site and communicating electroncially with us you are consenting to these transfers. orders from outside the UK, postage will be charged at cost.