Terms and Conditions

UK Only
The pages on this site are directed at United Kingdom residents.

Copyright
Copyright in the whole and every part of this site belongs to Lisa Lyman, unless otherwise indicated, and may not be used, sold, licensed, copied or reproduced in whole or in part in any manner or form or in or on any media to any person without the prior written consent of Lisa Lyman.

Pricing
Prices are subject to change without any prior notice and I cannot guarantee the availability of an item.

Payment Terms
Full payment for your order has to be received and cleared prior to despatch of goods. If you are paying by cheque, please allow five working days for clearance. Cheques should be made payable to Lisa Lyman and crossed A/C Payee only. I strongly advise you not to send cash through the post. Please note that the items provided do not come with any guarantees or warranties.

Postage and Packing
Postage and packaging for unframed items in the UK is free. For UK orders containing a framed item and orders from outside the UK, postage will be charged at cost. If the items you purchase are in stock, my aim is to despatch them to you the next working day. I aim to deliver all commissions and personalised items within 14 days. If I cannot despatch all, or some part of your order, I will contact you as soon to discuss the availability of the items and options for substitute items, refund or likely timescales for fulfillment. I use various Royal Mail services depending upon the items being posted. You will appreciate I cannot take responsibility for any delays once the items have left my possession.

Cancelling Your Order
Under the Consumer Protection (Distance Selling) Regulations 2000 you are entitled to a 7 day cooling off period (except for comissions and personalised items). If I receive your written notice to cancel your order before it is despatched, I will give you a full refund. If your order has been despatched, please return it in its original packaging within 7 days of receipt. Please return it with proof of postage, proof of receipt and insurance coverage. The best way to do this is with Royal Mail Special Delivery. I will then refund you the cost of the order less postage expenses I've incurred. On the very rare occasion it is lost or damaged in return, it is for you to make a claim against your chosen postage service for a refund of the item. If you have any doubt as to what you should do, then please do not hesitate to contact me. Lisa's Gifts prides itself on the quality of its customer service and I will do all that I can to assist.

Packages should be addressed to:
Lisa's Gifts
Crib House, Yarty Farm
Membury, Axminster
Devon, EX13 7TQ

Replacements and Refunds
Under the Consumer Protection (Distance Selling) Regulations 2000 you are entitled to a 7 day cooling off period (except for comissions and personalised items). If you would like to return the item(s), please do so in writing within 7 working days after you have received your purchase for any reason. Please return it in its original packaging within 7 days of receipt. Please return it with proof of postage, proof of receipt and insurance coverage. The best way to do this is with Royal Mail Special Delivery. When I receive it, providing it's in it's original condition, I will refund you the cost of the order less the postage expenses I've incurred. On the very rare occasion it is lost or damaged in return, it is for you to make a claim against your chosen postage service for a refund of the item.

In the event that the item(s) are incorrectly supplied through my error, I will refund the return postage incurred by you. If you have any doubt as to what you should do, then please do not hesitate to contact me. Lisa's Gifts prides itself on the quality of its customer service and I will do all that I can to assist.

Commissions/Personalised Items
Before and during the commission process I will email you with drafts and photographs of the work in progress. I will make any changes I can during the process to ensure that you are happy with the work. However, there be a point when you will be liable for the cost of the work.

Privacy
I take care to protect your privacy. Information is used solely by Lisa's Gifts for the purposes of handling your order in a timely and efficient manner and is never released or communicated to any third party without your express consent. Credit card details submitted via the website are not passed to Lisa's Gifts.

Your Security
I appreciate that paying by credit card over the internet can be a concern that is why I have teamed up with PayPal. They process your credit card details securely using a very sophisticated 128-bit encryption mechanism that protects your personal information from unauthorised access. If you choose to pay by this method, at no time are your credit card details passed to Lisa's Gifts.

If you prefer, you may select to pay by cheque and print your Order Form at the Checkout page. Send it with your cheque made payable to Lisa Lyman and crossed A/C Payee. Please write your card number on the back. I will send out your order once your cheque has cleared.

General Disclaimer
I reserve the right to add, modify or delete information on this site at any time. Please note that there is no guarantee that any email sent to Lisa's Gifts will be received.

Accuracy of Information
Whilst I take all reasonable steps to ensure that the information contained within these pages is accurate and up-to-date, no liability can be accepted for any errors or omissions. Every effort has been made to reproduce the items and their colours as accurately as possible. All sizes quoted are approximate and should be used as a guide only. In the event of any queries, please feel free to get in touch with me. Due to the handcrafted nature of my items, it is not always possible to provide identical items. For instance, no two personalised art will be exactly the same due to the supply of embellishments.

Complaints Procedure
My goal is to give excellent service to all my customers, but I recognise that things can go wrong occasionally. I take all complaints seriously and aim to sort out any problems that may arise quickly. In the event that you have a complaint, please email me as soon as possible with full details.

I aim to acknowledge your complaint within two workings days of receiving it and to resolve any complaints within five working days. Your statutory rights remain unaffected.